Privacy policy: Australia, New Zealand, and Asia

Effective as of 23 March 2021

Contact Information

Mediaocean Headquarters – 120 Broadway, New York, NY 10271, United States

Mediaocean Melbourne – 31-33 Bank Street, South Melbourne, Victoria 3205, Australia

Mediaocean Sydney – Unit 11 Level 1, 1-7 Jordan Street, Gladesville, New South Wales 2111, Australia

Mediaocean Singapore –Level 7, Tong Building, 302 Orchard Road, Singapore 238862

PIN Systems Malaysia - 5, Jalan PJU 7/7a Mutiara Damansara, 47800 Petaling Jaya, Selangor, Malaysia

InfoSec&Compliance@mediaocean.com

Mediaocean APAC (“Mediaocean” or “we”) recognize and respect your privacy rights with regard to Personal Information. This privacy policy explains how we will use Personal Information that we collect from you, or that you provide to us. For definitions, please see the bottom of this page. Please note that any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email or other means. The date the privacy policy was last revised is shown at the top of this page.

We also process Personal Information that has been collected by our clients in our hosted systems. Please click here for information on Personal Information in our Closed ecosystem capabilities, and here for all other solutions.

Information we collect about you

We may collect and process the following information about you:

Your name, your email address and other business contact details;
Your training profile, including details of courses you’ve attended and courses that you’re due to complete;
Information that you provide by filling in forms on www.mediaocean.com (our website) or on Mediaocean Support; when you contact us, or when we contact you;
If you contact us, we keep a record of that correspondence; if you call our Support team, we retain a recording of the phone call for a limited period for training purposes;
Records of pages and features you’ve used within our Web applications (but not of the data you’ve entered into those applications);
Results from surveys that we may ask you to complete for research purposes, although you don’t have to respond to them; and
Details of your visits to our websites including, but not limited to, traffic data, location data, weblogs and other communication data and the resources that you access. We may collect information about your computer, including your IP address, operating system and browser type, for system administration.

We do not collect Sensitive Information about you.

We use your Personal Information in the following ways:

To enhance or improve your experience on our website and/or with our products & services generally;
To respond promptly and effectively to your support requests;
To contact you where necessary or appropriate, for example if you have a query;
To provide you with information, products, or services that you request from us and notify you of any changes to these;
To help us keep the information that we hold about you up-to-date;
To carry out obligations arising from contracts entered into between the client company and us;
To keep your information secure. To minimize the risk of unauthorized access to your information, we may use some of your information to authenticate you when using our website or when you contact us by telephone.

You won’t be able to use our online support services if you are not willing to provide this information.

How we store and share your information

Mediaocean uses cloud-based software solutions for customer relationship management, support and incident management, and marketing communications. These run at Tier III, SOC1, SOC2, or ISO 27001 compliant data centres located in the USA. Mediaocean shares your name and business contact details with these providers for the purpose of operating the websites, and the information is used strictly for the purposes described above. Mediaocean uses additional hosted or cloud-based software solutions in the USA to facilitate internal processes.

Personal Information collected from users in the UK, EU, Australia, Canada and other territories will be transferred from time to time to the USA and the UK, and may be transferred to any other countries where Mediaocean group companies have offices (Australia, Canada, France, Germany, Netherlands, India, Malaysia, Singapore, UK, USA). Data transfer agreements (including the EU model clauses) have been put in place with other Mediaocean entities within the group to ensure protection of Personal Information in line with European data protection requirements.

As a matter of routine business, we don’t disclose the Personal Information that we collect to Third Parties except to our contracted sub-processors as described above. We may also disclose your Personal Information to Third Parties if we’re under a duty to disclose or share your Personal Information in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect our rights, property, or safety, or those of our customers or others with whom we are under a contractual obligation. Third Party data recipients with whom Personal Information may be shared for this reason include accountants, auditors and external legal counsels. If we have to disclose on this basis, we will ensure that the Third Party is obliged (by law or contract) to provide at least the same level of privacy protection as is required by our privacy policy and by applicable laws (unless the disclosure is legally required, such as tax reporting or responding to a judicial subpoena). We will obtain your consent before disclosing Personal Information to a Third Party (other than disclosure to an agent or contractor processing the data solely on our behalf, or disclosure required by law).

We retain your Personal Information in accordance with Mediaocean’s Data and Document Retention Policies. These policies define retention rules based on the nature of the information and the purpose for which it is required. We destroy or dispose of all Personal Information securely when it is no longer needed.

How we keep your information secure

All information you provide to us is either stored on our secure servers at our data centre, or else in secure cloud solutions as described above. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website or to use Mediaocean applications, you’re responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we’ll do our best to protect your Personal Information, we can’t guarantee the security of your Personal Information transmitted to our website; any transmission is at your own risk. Once we have received your information, we’ll use strict procedures and security features to try to prevent unauthorised access.

Logical access tools have been put in place to ensure that access to Personal Information is appropriately restricted. Administrative access to the information is restricted to authorized personnel. Physical and network security measures are in place to restrict access to the computing equipment. The security measures that we have in place to protect Personal Information are certified annually. We also obtain security reports from our cloud service providers to ensure that they are adhering to the required standards.

Third-party links and services

Our website may contain links to third party websites. We do not control these websites, and this Privacy Policy does not apply to any information that you provide to those websites or that is collected by those websites. We encourage you to read the privacy policy of any third-party website that you visit before providing any information to the owner of that website.

Your rights under this policy

You have the right to opt-out of any use of your Personal Information for marketing purposes by contacting us or by unsubscribing using the link provided at the bottom of our emails. You may also demand access to, deletion or correction of the Personal Information we hold about you. In addition, you have a right, on certain grounds, to object to the processing of your Personal Information. For more information about how to do this, please see the section on Complaints below. Please note that we may ask you for additional information to confirm your identity before executing your request.

Children under the age of 13

Our websites and services are not intended for children under 13 years of age. No one under age 13 may provide any Personal Information to or on the website. We do not knowingly collect Personal Information from children under 13. If you are under 13, do not use or provide any information on this website or on or through any of its features. If we learn we have collected or received Personal Information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at Infosec&Compliance@mediaocean.com.

Complaints

We commit to resolve complaints about privacy and our collection or use of Personal Information. If you have inquiries or complaints regarding this privacy policy or the handling of your Personal Information, please contact datasecurity@mediaocean.com.

We will cooperate with the Office of the Australian Information Commissioner, the New Zealand Privacy Commissioner, relevant state or provincial agencies and law enforcement and judicial authorities in investigating any privacy complaints or suspected violations of privacy laws or Mediaocean’s privacy commitments, as well as in rectifying any noncompliant practices. Employees or contractors who violate the terms of these principles may be subject to disciplinary consequences up to and including termination of employment or termination or non-renewal of contract, in addition to any other legal measures that may be taken by Mediaocean, its clients, or the affected individuals and their representatives.

Definitions

The following terms are used in this privacy policy:

Personal Information is any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier, regardless of the medium or format in which the information is stored.
A Third Party is an entity or person other than you, Mediaocean or its clients. This includes providers of cloud-based software solutions and sub-processors.
Sensitive Information consists of Special Categories of Personal Data as defined by the EU General Data Protection Regulation, that is, information about racial or ethnic origin, political opinions, religious or philosophical beliefs, trade-union membership, genetic or biometric data, health information, or sex life/orientation.