More global brands are launching or enhancing their omnichannel marketing strategies. But what is omnichannel marketing? And how can you make it work for your organization?
Omnichannel marketing overview
A textbook definition would be that omnichannel marketing is a type of marketing strategy that uses multiple channels to reach and engage customers. The goal of omnichannel marketing is to create a seamless customer experience across all channels, including in-person, online, and mobile.